This hotel isn't the best nor the worst I've ever stayed in. The location is kind of hidden, but very close to different restaurants and other stores. Breakfast also wasn't too bad and they offered pretty decent options hot and cold.

Overall fine, but needed a lot of cleaning. Carperts were not vacuumed. Room had tears in sofa. Bathroom was really in bad shape.

Good value for the money, but hotel decor could use a facelift. The first room we were assigned wouldn't lock and we requested to be put into another room which we promptly were. Desk service was very good. Free breakfast okay but not particularly well stocked. This hotel seemed popular with contract workers in the area.

WARNING: Do NOT recommend at. It was the Worst experience ever. Advised the place was “under new management”; a complete joke. We got lip service the entire time —and no action from the staff the entire time. Checked in room for our daughters vball tournament (others stayed at this “team hotel” and were very dissatisfied also). The rooms smoke detected was removed from the wall, the tub had a constant water drip (and always ran COLD water - not warm/hot available) and not able to shut dripping off, the room had an odd smell and a constant humming noise. We informed the front desk and notes were taken as if something would be done — but nothing! No further action, supervisor/manager contact from maintenance support for these issues. The second night we awoke at 3 AM to the AC turning off and the unit went into FP mode (freeze) and was blowing hot air. We could not turn it off. The room was very warm and we had a dog. My husband went and reported issues again downstairs that morning before leaving to tournament again. Unbeknownst to me, I did the same. I went back to room due to dog and heat. No one ever followed up or called. I called front desk and Austin told me that she’d get with maintenance and call me back. I waited and 20 min; no one called. I called front desk again and was informed that she left. I was told to “unplug” the unit (we thought it was hard wired). I again stated heat/issues and pet concerns. The hotel rep came upstairs and unplugged the unit. The room was still extremely warm. I had the door open to try to help. The rep assured me that it would be handled. We were late at that point for the tournament but was told all would he handle because of pet too. We came back late that day and was advised that maintenance had addressed issues. We walked into a hot room and NOTHING had been done. We immediately on day 2 requested a new room. Was told on the phone another room # and stated husband on his way to get new room card. While he went to get it, the front desk called again and said the incorrect number was given and given another room #. My husband checked room first and then we moved everything. NOONE from the hotel offered to assist or even call to see if everything was ok. The room was better - at least we had warm water in the shower and was able to take a shower now. My daughter had to wash her hair in the bathroom sink in other room bc that was at least warm water. We had to use that warmer water for two days. It truly was awful. Noone ever followed up or gave us any consideration for that AWFUL experience. There are too many other hotel options in the area. Do not let a low-ball hotel price or a continental breakfast fool you into staying here . You will regret it! —NEVER again for us and many others.

I’ve stayed in a lot of RVA hotels over the years, never felt the need to make a review. This is not a safe hotel. Do not stay here. I ended up having to call the police, press charges, get a full refund. And that’s not even considering the homeless and wildlife sleeping the the stairwell (they prop all the doors open 24/7). They know their days are numbered, it’s why they don’t answer calls from Choice (corporate) even when the owners get involved (finding out I was sending videos to corporate is when the manager assaulted me) Again, don’t stay here. You won’t be safe. Can’t speak to the quality of housekeeping because they never offered it. Breakfast was nothing special, pool smelled funny. Car-for-hire services have a difficult time. Nothing nearby is walkable.

A friend had to go to Richmond on some personal business so we decided to make a girls trip out of it. It was last minute so we hadn't even made a hotel reservation. Found a last minute deal at...

Stopped in here on a trip on I95. We picked it because they had an indoor pool and were near Dave and Busters for the kids, and the price was right. When we got there we found the pool was closed...

I am surprised this hotel received a AAA three diamond rating. While the lobby and the breakfast area are well maintained, the rest of the hotel (elevator, hallway and rooms) needs to improve the...

We've been coming here for several years and found it is consistently one of the best Comfort Suites! Rooms are large, very clean and hotel is in a great location on Richmond's West Side. Thank you...

This looked like a lovely hotel. We had stayed at Quality Inns for several nights before and they were all great. Comfort Suites looked newer and we expected better. Hotel desk was hardly ever...

We needed 3 outlets at bedside, for 2 CPAP machines and icing machine for my wife's recent knee surgery. There are only 2 outlets bedside with a floor lamp in the corner not plugged in anyplace, nor...